Tag Archives: Karl Pillemer

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Reprinted from the Cornell Chronicle, "Staff-family communication key to assisted living success" by Stephen D'Angelo

Karl Pillemer, the Hazel E. Reed Professor in the Department of Human Development.

New research by Karl Pillemer, the Hazel E. Reed Professor in the Department of Human Development and senior associate dean for research and outreach in the College of Human Ecology, has demonstrated an effective approach to reduce staff-family conflict in assisted living facilities – an important aspect of ensuring the well-being of residents in care.

“Staff members and relatives of residents can sometimes experience communication problems and interpersonal conflict with one another leading to distress on the family side and an increase in burnout and the likelihood of leaving the job on the staff side,” said Pillemer. “In some cases, problems between families and staff can negatively affect the residents’ well-being.”

Although forging partnerships between families and staff in assisted living is desirable, said Pillemer, few programs exist that promote such positive relationships. In response to this need, Pillemer and colleagues at the Cornell Institute for Translational Research on Aging developed the Partners in Caregiving in Assisted Living Program (PICAL).

“We designed PICAL to address these problems by enhancing communication skills, fostering empathy between families and staff, and engaging individuals in discussions about how their assisted-living community could help break down barriers between the two groups,” Pillemer said. “It is based on extensive evidence that communication training in health care settings has a positive impact on patients.”

The program was tested in assisted-living centers across eight states where facilities were assigned either to receive the program or to a control group. PICAL involves two workshop series, one for assisted-living staff and one for residents’ family members. Training, averaging three hours in length, was primarily structured around advanced listening skills, communicating clearly and respectfully, and handling blame, criticism and conflict.

Upon completion of the training, staff and family members met to discuss their concerns and to identify at least one issue for change within the facility and a plan for next steps.

A total of 576 staff members and 295 family members from the control and treatment groups provided survey data on their relationship. Data were collected from the treatment group pre- and post-training to help show its impact.

The findings confirmed that family-staff relationships are sometimes challenging in assisted living, similar to nursing homes, and that an intervention can improve these relationships. Family members and staff reported they felt the program was highly effective and led to improved communication and improved relationships. The study found the strongest effects on staff, who reported a significant reduction in conflicts with family members and lower rates of burnout over the study period. Similar patterns were found for families, although the results did not reach statistical significance.

For Pillemer and PICAL, communication between both parties involved is vital for success.

“Assisted-living communities can enhance the experiences of both families and staff by providing training in communication skills and conflict resolution, which is likely to lead to improved care for residents,” he said. “Such efforts should increase the likelihood that family and staff see themselves as partners – and not as opponents – in the care of their loved ones.”

The study, which was funded by a research grant from the American Seniors Housing Association, was published Oct. 17 in Seniors Housing & Care Journal, where it won the Outstanding Research Paper of the Year award.

Stephen D’Angelo is assistant director of communication in the College of Human Ecology.

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Reprinted from the Weill Cornell Medicine Newsroom, August 1, 2016

Financial exploitation of older people by those who should be protecting them results in devastating health, emotional and psychological consequences. A group of international elder abuse experts met in June at Weill Cornell Medicine to map out a strategy for conducting research on this problem in low and middle income countries.

The meeting, organized by Dr. Mark Lachs, co-chief of the Division of Geriatrics and Palliative Medicine and the Irene F. and I. Roy Psaty Distinguished Professor of Clinical Medicine at Weill Cornell Medicine, and Dr. Karl Pillemer, director of the Bronfenbrenner Center for Translational Research and the Hazel E. Reed Professor in the Department of Human Development at Cornell University, brought together experts from the United States, Canada, the United Kingdom, South Africa, and Argentina.

Pillemer

Karl Pillemer, Director of the BCTR

"Over the last few years, studies have found financial abuse and exploitation of older people to be extremely prevalent and extremely harmful for older people," said Dr. Pillemer, who is also a professor of gerontology in medicine at Weill Cornell Medicine. "These studies have mostly been done in the United States, England, and other high income countries, but very little is known about how this problem plays out in low-income countries. Our goal was to bring together research internationally and comparatively to try to understand this problem."

"This issue is an interesting integration of sociology, medicine, economics and geopolitics," said Dr. Lachs, who is director of Weill Cornell Medicine's Center for Aging Research and Clinical Care and director of geriatrics for the New York-Presbyterian Health System. "There has been growing interest here in the United States on financial vulnerability of older people, but I'm unaware of an international group that is focused on this."

One consequence of older people who are being financially exploited is that they cannot meet their own health needs. There are also psychological and emotional consequences because some older people live in fear of relatives who may be exploiting them and may give away much needed pensions to spouses, adult children, and other extended family members.

Elder experts

Elder experts Top (from left): Chelsie Burchett, Bridget Penhale, Karl Pillemer, Janey Peterson, Kendon Conrad, Mark Lachs, Natal Ayiga, Steve Gresham. Bottom (from left): Peter Lloyd-Sherlock, David Burnes, Nelida Redondo.

According to Dr. Pillemer, based on available evidence, 5 to 10 percent of older people globally may experience some kind of financial exploitation. Exploitation can take different forms. In high-income countries, like the United States, the abuse may encompass theft, misuse of power of attorney or denying access to funds. In low-income regions, financial exploitation results from abuse of local laws and cultural norms. For example, in some South American countries, the law requires that children receive the parents’ dwelling, resulting in children moving parents into nursing homes in order to obtain the house. In parts of sub-Saharan Africa, women may be accused of witchcraft in order to seize their property or gain access to their funds.

Government pensions in low-income countries have become a source of income for older people, which puts them at risk for financial exploitation. However, researchers need to be sensitive to local cultural norms in their conduct of research and analysis of data so governments are not hesitant to provide much needed income to older people, according to Dr. Lachs.

"In some of the countries there's a cultural expectation that if the older person has a pension it will be shared with other family members," Dr. Lachs said. "Whereas in my practice, if a patient tells me that a child is asking for some of their pension, it raises the specter of the potential for financial exploitation."

The group, Dr. Pillemer said, concluded that there's a desperate need for new scientific knowledge about the extent, causes and consequences of this problem, as well as a need to understand how the problem of financial exploitation is the same across countries, and how it differs. The group is now working on a white paper to make the case for comparative research on financial exploitation of older people.

"That's important for a very critical reason: By looking at the dynamics of financial abuse in different countries, we can understand how policies affect both how much abuse occurs and how to deal with it," Dr. Pillemer said.

In addition to Dr. Pillemer and Dr. Lachs, attendees of the meeting were:

  • Bridget Penhale, Reader in Mental Health, University of East Anglia, UK;
  • Peter Lloyd-Sherlock, Professor of Social Policy and International Development, University of East Anglia, UK;
  • Steve Gresham, Executive Vice President, Private Client Group, Fidelity Investments, and Adjunct Lecturer in International and Public Affairs, Watson Institute, Brown University;
  • David Burnes, Assistant Professor, Factor-Inwentash Faculty of Social Work, University of Toronto;
  • Nelida Redondo, Senior Researcher, Universidad Isalud, Argentina;
  • Natal Ayiga, North-West University, South Africa;
  • Janey Peterson, Associate Professor of Clinical Epidemiology in Medicine, Integrative Medicine and Cardiothoracic Surgery, Weill Cornell Medicine; and
  • Ken Conrad, Professor Emeritus, University of Illinois at Chicago.

The meeting was supported by the Elbrun & Peter Kimmelman Family Foundation, Inc.

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 Articles on the Web

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video play buttonVideo introduces the Program for Research on Youth Development and Engagement (PRYDE), explaining it's mission and introducing key researchers and practitioners involved in the project.                                                                                                                                             
video play button                                                                                                                                                                    Professor Anthony Burrow Discusses Youth and Purpose with Karl Pillemer, Director of BCTR